Graduate Certificate in Customer Experience Management
Graduate Customer Experience Management Certificate
With the growing impact of customer experience on business success comes an increasing need for well-qualified professionals in the field of Customer Experience Management. Our Graduate Certificate in Customer Experience Management can prepare you to track, shape and oversee interactions between customers and organizations — and ultimately sustain customer loyalty. Whether you are interested in understanding and managing consumer perspectives or pursuing a career in marketing or advertising, our Customer Experience Management Graduate Certificate can help take you to the next level.
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All students enrolled in site-based programs will be required to take some coursework online and, for some programs and locations, a substantial portion of the program may be required to be completed online.
Total length of the Customer Experience Management Graduate Certificate program varies based on the number of courses taken per 8-week session. That means that if you take 1 class per session, you could complete your Customer Experience Management Graduate Certificate in as few as 16 months.
Total credit hours: 24
On Campus and Online
Keller Graduate School of Management offers the flexibility to complete your graduate program both on campus and online, depending on where you live. Our hybrid approach lets you register for both online and on campus courses. This flexibility allows students to balance work and life while preparing for the future. Program and course availability varies by location.