Graduate Certificate in Customer Experience Management

Alicia Robinson, Keller Student

“I am an online student. If I leave a voicemail or an email, I get a return call or email within 24 hours.”

- Alicia Robinson, Keller Student

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    Graduate Customer Experience Management Certificate

    With the growing impact of customer experience on business success comes an increasing need for well-qualified professionals in the field of Customer Experience Management. Our Graduate Certificate in Customer Experience Management can prepare you to track, shape and oversee interactions between customers and organizations — and ultimately sustain customer loyalty. Whether you are interested in understanding and managing consumer perspectives or pursuing a career in marketing or advertising, our Customer Experience Management Graduate Certificate can help take you to the next level.

    Want to know more? Request information and a member of our team can help answer your questions.

    Graduate Certificate Availability

    Learn on campus, online or a mix of both
    At Keller, we've integrated on campus and online learning so you can attend any of our 75+ campus locations, take your graduate classes online or do a combination of both.


What's the average total number of credit hours required for a program?

The total number of credit hours that you'll be required to take varies by program, and our courses average three-semester-credit hours. Our MBA program requires 16 courses, our Specialized Master's Degree Programs require 13 - 15 courses and our Graduate Certificates require 7 - 9 courses.

Do certain programs require more credit hours than others?

Yes, credit hour requirements do vary among degree programs because the course requirements vary among degree programs. Visit the graduate degree program page and click on the degree program that you're interested in to see specific coursework requirements.

How many programs does Keller offer?

Keller offers a wide range of graduate degree programs — an MBA with 17 concentrations, 7 Specialized Master's Degree Programs and 13 Graduate Certificates — in important business fields from accounting and finances to information systems and human resources.

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